Privacy Policy

This Privacy Policy outlines how Dunmore Farm collects, stores, uses, and discloses personal information in connection with accommodation bookings, enquiries, purchases, and use of this website.

By using this website or engaging with Dunmore Farm, you agree to the following.

Privacy & Personal Information

Dunmore Farm is committed to protecting your privacy and handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When we refer to personal information, we mean information that identifies you or could reasonably identify you.

This may include your name, email address, phone number, postal address, booking details, payment details, or other information provided in connection with your stay or enquiry.

Sensitive Information

Sensitive information includes information relating to health, beliefs, affiliations, or other information classified as sensitive under Australian privacy law.

Dunmore Farm will only collect sensitive information where reasonably required, permitted by law, or where consent has been provided.

Information We Collect

We may collect information including:

  • Name

  • Phone number

  • Email address

  • Postal address

  • Booking details

  • Payment information

  • Purchase history

  • Enquiry details

  • Website usage information

We may also collect information when you:

  • Contact us

  • Submit an enquiry

  • Make a booking

  • Purchase a product or gift voucher

  • Subscribe to our mailing list

  • Interact with our website or social media channels

If you provide information about another person, you confirm you have their permission to do so.

How Information Is Collected

Information may be collected:

  • Directly from you

  • Through our website

  • Via booking platforms

  • Through email correspondence

  • Through payment providers

  • Through analytics and cookies

  • Via social media interactions

  • Through third-party booking or service providers

How We Use Information

Personal information may be used to:

  • Process bookings and purchases

  • Respond to enquiries

  • Communicate before or during your stay

  • Arrange experiences or additional services

  • Send booking confirmations and guest information

  • Improve our website and guest experience

  • Provide updates, offers, or marketing communications

  • Meet legal or regulatory obligations

We may contact you via email, phone, SMS, or other communication methods in connection with your enquiry, booking, or subscription preferences.

Direct Marketing

From time to time, Dunmore Farm may send updates, offers, or news relating to stays, experiences, products, or events.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting us directly.

We do not sell personal information to third parties.

Bookings & Payments

Payments are processed through secure third-party providers.

Dunmore Farm does not store complete credit card details.

Third-Party Platforms & Services

Dunmore Farm may use third-party platforms and providers including:

  • Booking platforms

  • Payment providers

  • Website hosting services

  • Email marketing platforms

  • Analytics providers

  • Social media platforms

Information processed through third-party services is also subject to the policies and practices of those providers.

Website Analytics & Cookies

This website may use cookies and analytics tools to improve functionality and understand website usage.

This may include information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

You may adjust cookie settings through your browser preferences.

Disclosure of Information

Personal information may be disclosed where reasonably necessary to:

  • Service providers

  • Payment processors

  • Booking platforms

  • Professional advisers

  • Technology providers

  • Government or regulatory authorities where required by law

We may also disclose information where necessary to protect the rights, property, or safety of Dunmore Farm, guests, or others.

Overseas Disclosure

Some third-party services used by Dunmore Farm may store or process information overseas.

By using this website or engaging with our services, you acknowledge that overseas disclosure may occur in accordance with applicable privacy laws.

Security of Information

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or storage can be guaranteed as completely secure.

Access & Corrections

You may request access to the personal information we hold about you and request corrections where required.

To do so, please contact us directly.

Complaints

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us directly.

We will respond within a reasonable timeframe.

External Links

This website may contain links to third-party websites.

Dunmore Farm is not responsible for the privacy practices or content of external websites.

Changes to This Policy

This Privacy Policy may be updated from time to time.

The most current version published on this website applies.

Contact

For privacy-related enquiries, please contact:

hello@dunmorefarm.com.au